Refund policy

Upster Returns & Refunds – Keeping It Simple & Sorted

At Upster, we take pride in delivering high-quality décor to UPlift your spaces. But if something isn’t right—whether it’s damaged, defective, or incorrect—we’re here to help!

1. Order Cancellations

• Before Shipping: Orders can be canceled only before they are shipped.
• Email us at upsterinc@gmail.com with your order details.
• If your order hasn’t been dispatched, we’ll cancel it and process your refund within 15 working days.

2. Return Eligibility

You can request a return if:

• The product arrived damaged or has a manufacturing defect.
• You received the wrong item (size and color variations due to screen settings or handmade craftsmanship are not considered defects).

We do not accept returns for:

• Change of mind or personal preference.
• Items bought on sale or during promotions.
• Used, washed, or altered products.
• Size-related issues—exact product measurements are provided on each product page, so please measure your space before placing an order.

3. How to Request a Return

• Email upsterinc@gmail.com within 7 days of delivery with:
• Your order number.
• Clear images/videos showing the issue.
• An unboxing video (mandatory for defective product claims).
• Our team will review your request and confirm if your return is eligible.

4. Return & Refund Process

• Step 1: If approved, we’ll arrange a pickup within 3-5 days.
• Step 2: Once received, we’ll inspect the item to ensure it meets return conditions.
• Step 3: If everything checks out, your refund will be processed within 15 working days to your original payment method.

5. Important Notes

• Items must be unused, unwashed, and in their original packaging with all tags intact.
• We do not offer exchanges, as each piece is unique.
• Refunds are issued only after the product passes our quality check.

For any queries, reach out to upsterinc@gmail.com—we’re happy to clear things UP for you!